# My order hasn't arrived but it's not as I expected. What can I do?

> In the rare event that your order arrives damaged or faulty please take photos of the product in question and email our customer service team via customerservi

Source: https://help.bohomoon.com/en_us/my-order-hasnt-arrived-but-its-not-as-i-expected-what-can-i-do-BJARim8Vzx

Last updated: 2026-07-16T10:01:31.567Z

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via customerservice@bohomoon.com with the details. We’ll respond within 2 working days. If you just don’t like the product for any reason, we’ll gladly accept it back as a return (except earrings which are non-refundable due to hygiene reasons), providing it’s in “as new” condition, in its original packaging with all labels attached.