# Bohomoon

> Bohomoon knowledge base – help articles and documentation.

## Delivery & Orders

- [Where is my order confirmation?](https://help.bohomoon.com/en_gb/where-is-my-order-confirmation-ry95F7LVzx.md): This is automatically sent to your email address when you place an order If you havent received your order confirmation within 24 hours please get in touch a
- [Why has my order been cancelled?](https://help.bohomoon.com/en_gb/why-has-my-order-been-cancelled-B1ZWqQL4fg.md): We typically only cancel orders if theres a problem with stock or if youve asked us to cancel Please accept our apologies if your order is canceled because 
- [Where can I find my order number?](https://help.bohomoon.com/en_gb/where-can-i-find-my-order-number-rkXQ5m8VMe.md): Your order number can be found on your order confirmation email or will be printed on the packing slip that is sent with your order Please quote this number wh
- [Can I make changes to my order?](https://help.bohomoon.com/en_gb/can-i-make-changes-to-my-order-rJhHqQUEMl.md): You now have 30 minutes to edit your order through your confirmation email You will be able to amend your address or change your contact details change to an 
- [Can I change my shipping address?](https://help.bohomoon.com/en_gb/can-i-change-my-shipping-address-Sk0F97LNfg.md): You are able to amend your shipping address within the 30 minute order editing window Following this period we would not be able to amend this for you due to 
- [How do I cancel my order?](https://help.bohomoon.com/en_gb/how-do-i-cancel-my-order-rJK0qmI4Mx.md): 
- [Will I be charged customs on international orders?](https://help.bohomoon.com/en_gb/will-i-be-charged-customs-on-international-orders-Sy_HlRlUze.md): All our parcels are shipped directly from our warehouse in the UK Therefore some international orders may be liable for customs duty and local taxes  Shippin
- [What countries do we ship to?](https://help.bohomoon.com/en_gb/what-countries-do-we-ship-to-BJ7jlCeUMx.md): We ship to the following countries   North America  Canada United States of America   Oceania  Australia Fiji New Zealand   Europe  Albania Andorra Arme

## General

- [Size Guide](https://help.bohomoon.com/en_gb/size-guide-rkJeApeIGx.md): Ring Sizing Guide   On each ring product you will be able to choose your ring size Our rings are listed in   US sizes   for example US Size 6 but we also re
- [Lifetime Guarantee](https://help.bohomoon.com/en_gb/lifetime-guarantee-S1TICTxLfe.md): Introducing Our Lifetime Guarantee Your Tarnish Free Assurance   At Bohomoon we are proud to offer 1000s of affordable jewellery options that will not discolou
- [Gift Cards](https://help.bohomoon.com/en_gb/gift-cards-S1xCeRg8Me.md): Do you sell gift cards    Yes we do These are issued electronically by email and each contains a unique reference number Our gift vouchers are ideal if you

## Payments

- [Payment Methods](https://help.bohomoon.com/en_gb/payment-methods-H1kxE78Vzl.md): We accept the following credit cards MasterCard Visa and American Express We also accept payment by PayPal If you decide to use Paypal youll be taken to 
- [Refunds](https://help.bohomoon.com/en_gb/refunds-SkWGUXUNMe.md): We aim to process refunds within four working days of an item being returned to us Please note however that your bank may take up to 10 working days to proce